Pharmacy Support Resources
We strongly recommend pharmacists look at the service delivery process before commencing their reading and clinical study. This advice compares with having sight of a practical exam question before taking the exam. Simply knowing the key clinical issues arising in service delivery will give pharmacists a helpful focus when studying the associated clinical material & PGDs!
Therefore watch this Pharmacy First delivery video from PharmOutcomes which goes step-by-step through the screenshots of the service delivery process.
Pharmacists will be reassured by the extent of clinical prompting provided, for example, the relevant Gateway flow diagram is on the screen and all of the clinical exclusions are listed. The key message here is one of reassurance; that pharmacists don’t need a photographic memory in order to provide a very thorough service!
There are also some pdf’s with service screenshots which can be printed off and kept in your Pharmacy First file.
- PharmOutcomes User Guide – Pharmacy First service guide
- PharmOutcomes User Guide – Pharmacy First FAQs
Explaining Pharmacy First to Surgery Reception Teams
We have produced a short video summary designed to introduce Pharmacy First to surgery Reception Teams
Leicestershire pharmacy contractors can also access copies of the slides and an outline script from the LPC Service Support team which will assist with delivering local surgery Reception Team training designed to increase confidence in making referrals into Pharmacy First.
Also see downloadable resources
Pharmacy First Referral Guidance for Minor Ailments
Pharmacy First Referral Guidance for Seven Clinical Conditions
Pharmacists should offer copies of these tools to local surgeries to support discussions with Practice & Reception Managers.
It is recommended to leave a pair of copies, one for each receptionist workstation, ideally laminated.
NB: This video and resources are also very good for explaining the service to pharmacy team colleagues.