Community Pharmacy Connect Privacy Policy

Effective Date: 17-01-2025

This Privacy Policy explains how Leicestershire Rutland Community Pharmacy (“we,” “us,” or “our”) collects, uses, and shares information about you when you use the Community Pharmacy Connect mobile application (“App”).

Information We Collect

We may collect the following information about you:

Personal Information:

1. Provided by You: Name, contact information (phone number, email address), gender, pharmacy address, pharmacist specialities, ODS number.
2. Automatically Collected: Usage data (e.g., time spent in the App, features used), device information (e.g., device type, operating system).

How We Use Your Information

We use your information for the following purposes:

1. Providing and Improving the App: To provide and maintain Community Pharmacy Connect, improve its features and functionality, and troubleshoot technical issues.
2. Communication: To communicate with you about Community Pharmacy Connect, including updates, support, and promotional offers (if applicable).
3. Administering the App: To manage user accounts, process requests, and enforce our terms and conditions.
4. Compliance with Legal Obligations: To comply with applicable laws and regulations.

Data Sharing

We may share your information with:

1. Authorized Personnel: Within Leicestershire Rutland Community Pharmacy, only authorized personnel (e.g., pharmacists, administrators) will have access to your information for legitimate purposes.
2. Service Providers: We may share limited data with third-party service providers who assist us in operating Community Pharmacy Connect (e.g., data storage providers, analytics providers). We have data processing agreements in place to ensure these providers maintain appropriate security and confidentiality measures.
3. Example: We may use Firebase for data storage and analytics, which may involve sharing limited data with Google.
4. Legal Authorities: We may disclose your information to law enforcement or other authorities as required by law or in response to a valid legal request.

Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, and disclosure, including:

1. Encryption: Data is encrypted both in transit and at rest.
2. Access Controls: Only authorized personnel have access to user data through secure login credentials.
3. Regular Security Audits: We conduct regular security assessments and penetration testing to identify and address vulnerabilities.

Data Retention

We retain your information for as long as necessary to fulfil the purposes outlined in this Privacy Policy or as required by law. For example:

User data associated with active accounts will be retained indefinitely after the last user interaction with the app.

Data required for legal and compliance purposes may be retained for longer periods as required by applicable laws.

Your Rights

You may have certain rights regarding your personal information, such as the right to access, correct, or delete your information. To exercise these rights, please contact us at admin@leics-lpc.co.uk.

Children’s Privacy

Community Pharmacy Connect is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under this age.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on Community Pharmacy Connect and/or by sending an in-app notification.

Contact Us

If you have any questions about this Privacy Policy, please contact us at admin@leics-lpc.co.uk.

How to Find This Privacy Policy in the App

Within the Community Pharmacy Connect app, you can access the Privacy Policy by navigating to the app’s settings menu and then selecting “Privacy Policy.”