Disposal of Unwanted Meds

Anenta has been appointed as the single point of contact for all clinical waste queries relating to Community Pharmacies and GP practices (excluding Covid waste).

New Contact Details for Clinical Waste Queries

Please update your records and replace any previous contact details with:

Telephone: 03301 222 143
Email: support@anenta.com
Online portal: www.vector.anenta.com

Alternatively, you can open a service ticket via your online account on the Vector system.

What Are the Benefits of Anenta Managing Clinical Waste Queries?

Anenta will:

• Act as a single point of contact for Community Pharmacies, GP practices, NHS England commissioning teams and clinical waste suppliers
• Manage contract-related matters
• Support with operational and financial validation issues
• Handle all queries regarding clinical waste collection
• Work with waste producers and contractors to improve compliance and efficiency

This centralised approach aims to simplify communication and improve resolution times.

What Anenta Is Not Responsible For

• Collection of waste – this remains the responsibility of your existing waste provider
• Covid waste queries – continue to use your existing local Covid waste arrangements

Register on the Vector System

Anenta operates an online platform called Vector, which allows pharmacies to:

• Submit service requests
• Report deficiencies
• Track queries in a fully auditable way
• Access compliance documentation
• View service level information and FAQs

All LLR Community Pharmacies must register on the Vector system.